Two Days In New York: Conversations on Value, Chemistry, and Consultant Fit
New York doesn’t slow down. Neither did our two-day visit meeting with leaders across sectors to discuss consultant selection, long-term satisfaction, and the evolving definition of value. While the backdrop included iconic views—from the United Nations Plaza to Rockefeller Center and a Broadway view of “SMASH”—the real headline was our dialogue around consultant relationships that last.
Finding Fit Beyond Fees
At the center of our conversations was the idea that selecting the right consultant goes beyond a matrix of capabilities and cost. Leaders shared familiar frustrations—excitement of opportunity giving way to disappointment when chemistry or insight is lacking from the selection process.
NOTE: Our study of long term satisfaction with consultants and the selection process is ongoing. Want to take the 5 minute survey and see results so far? If you are a HR, total rewards, compensation or benefits professional, Email us at info@docentpg.com.
Docent’s approach resonated:
Focus on fit—not just expertise
Elevate trust and transparency in the selection process
De-risk engagements through opportunities for insight and interactions
Enabling problem solving experiences before making a commitment
As one put it, “We don’t need them to develop another pitch deck. We need to know what it will feel like to work with these people for the next two years.” Docent focuses on opportunities early in the process that bring real-world interactive evaluations to the forefront, allowing the team to experience what it’s like to work together.
Best Practices in Consultant Value
Our meetings reinforced findings from our ongoing national study: price is always a factor to be considered, but it’s the quality of the relationship—the ability to challenge, adapt, and truly partner—that determines satisfaction and longevity.
Discussions emphasized:
Value ≠ Lowest Bid
Transparency in scope evolution and resourcing
Cross-functional involvement in consultant evaluations
Clear articulation of success measures from the start
Just as we saw in Chicago, New York leaders are shifting from “contracting” to “curating” consultant relationships. Teams are aligning more closely with HR and Finance, to ensure results, not just to control spend.
Setting the Stage (Literally)
Our time in New York wasn’t confined to meeting places. We caught Broadway’s musical SMASH—a timely metaphor for the energy and coordination required in consulting relationships. Like a great cast, alignment and chemistry can make or break the performance.
Final Thought
As we left Rockefeller Center after a discussion on consultant selection rituals (and a well-earned coffee), we were reminded why this work matters. Selecting the right partner isn’t just a procurement decision—it’s a leadership one. And getting it right pays dividends for years.